Shippings
1. What shipping methods do we offer?
Standard shipping (Free): We ship all orders via Hong Kong Post, EMS, or USPS with a tracking number.
Express shipping:
- During checkout, you have the option to purchase express shipping for most countries. Please note that opting for express shipping will only affect the mailing time of the postal service and not the processing time.
- The available express shipping methods, such as FedEx or DHL, will be automatically assigned based on the country of delivery.
2. When will I receive my order?
Your order goes through several steps before reaching your door. Here are those steps:
| Step | Description | Time |
|---|---|---|
| 1 | Confirm & Process Order | 7-15 business days |
| After Shipped Out | ||
| 2 | Standard (North America) | Around 7-15 business days |
| Standard (Europe) | 7-15 business days | |
| Standard (South America) | 3-7 business days | |
| Total Standard | 7-18 business days | |
| Express | 3-10 business days | |
Note:
- All times listed are estimates and are not guaranteed. The exact time varies with the exact destination. Customization back-order and special-order processing procedures will postpone 1-2 business days.
- Items that are in stock are shipped in 1-2 business days. Customization back-order and special-order processing procedure will postpone 1-2 business days.
- Holiday season orders can experience 1-2 weeks of delays.
3. Order Tracking Support
For orders placed while signed-in to your account, sign-in and visit your Order History.
Order Tracking Tips & Considerations
- Please allow 1-2 additional business days processing time for all personalized products.
- Shipping times may vary during high volume order periods.
If your order has not shipped after three business days, you will receive an email notifying you. Some reasons for the delay could include the following:
- We are experiencing higher order volume during this time.
- Item(s) in your order may be on backorder in the next 72 hours.
- Item(s) in your order may be out of stock due to high demand.
- Shipping address is incomplete that cannot be shipped.
- A payment issue may have occurred while placing the order.
If you need further assistance, please contact us and we are happy to assist. We operate Monday to Friday, from 9:00 am to 18:00 pm Hong Kong Time, with a lunch break between noon and 1 pm.